Quick Summary
Retail
7-day return window for unopened & unused items in original condition.
Dealers (B2B)
Returns only for DOA within 7 days; thereafter handled via warranty/RMA.
Refunds
Processed within 5–7 business days after inspection approval.
How Returns Work
- Request: Email returns@rp-infotech.com or WhatsApp with Order/DC & reason.
- Approval: Receive Return Authorization (RMA).
- Ship/Drop: Pack safely and share tracking.
- Inspect: QC and eligibility review.
- Refund/Replace: As per policy & stock.
Eligibility
- Original box & all accessories present
- Serial/IMEI/barcode stickers intact
- No physical/liquid/burn damage
- Non-returnable items: software, custom orders, cut cables
DOA (within 7 days)
Basic tests → confirm DOA → replacement/refund.
Warranty (after 7 days)
Service via OEM terms → repair/replace.
Refund Timelines: 5–7 business days after inspection approval (bank/UPI/card processing may vary).
Need to start a return or RMA?
Start a Return
FAQs
Are installation/logistics refundable?
What if the product is missing accessories?
Who pays return shipping?
How do I track my RMA status?